100% Satisfaction Guarantee & warranty
100% Satisfaction Guaranteed
Our 100% Satisfaction Guarantee includes several layers of buyer protection mechanisms.
The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. our guarantee is that we’ll revise the painting until it meets your expectations.
We also provide a full lifetime warranty covering manufacturing and material defects for paintings purchased from our website. The warranty covers damage from normal use. Damage caused by incidents such as accidents or inappropriate use are not covered. Depending on the degree of damage to the warranted painting, paintings will either be repaired or replaced. The warranty service is provided free of charge.
Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Custom orders are not covered by this guarantee and cannot be returned for a refund as it will be impossible to sell them to another customer.
Please note that the money back guarantee is not transferable to 3rd parties - you cannot order a painting for someone else only to “discover” that he is not interested and then ship the painting back to us for a refund. Please note that custom orders are not covered by the money back guarantee. Order of portraits (photos turned into paintings) are not covered once approved by the customer for shipping. As the paintings can only be fully appreciated in person, you cannot cancel an order and request for a refund based on a photograph alone. You must receive the painting first and examine it person. If you would then like to return the painting for a refund you must send it back to us, at your expense.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or get a FULL refund.
Item has to be in good condition, and it should be shipped back in its original tube, please DO NOT pack it with cardboard box, it must be packed it in a plastic tube like I do.
Details please refer to Returns & Exchanges
Certificate of Authenticity
Real oil, Real brushes, Real artists, Real art. The Certificate of Authenticity which arrives with every painting provides an assurance and verifies the authenticity of the hand painted fine art reproduction you purchased. Each oil painting is created by hand using only the finest canvas and oil paints available.
Questions and Concerns
Should you have any additional questions about our 100% Satisfaction Guarantee & warranty, please contact us